We signed our contract with NRG in June 2022 after their quote far surpassed their competitors in overall value for money and quality of solutions offered. Frustratingly, however, the installation then took more than 16 months to even begin (October 2023). After this initially very delayed start, some project details I discussed with the original sales person falling through the cracks in the hand-off to project management, and the wrong type of electrical panel being ordered and delivered (further delaying the project), I was NOT happy. NRG Installation Coordinator, Edward Rodriguez, then picked up our project management mid-way, and did an excellent job of communicating and wrapping everything up to my full satisfaction. The October 2023 installers Francisco Plascencia Gonzales and Fernando Gutiérrez returned in February 2024 to address my concerns about conduit and box placements on the exterior of the house. They were excellent communicators and very efficient and thorough. Daniel Duncan in accounting followed up with me directly by phone to work through a billing discrepancy for an EV charger that ended up not being installed. If I were the president of NRG, I would reward these four individuals with generous bonuses for turning around what might have been a “zero” stars experience to a “five star” experience. Not an easy accomplishment! Conscientious communicators make all the difference!

Bill Russell, Permit & Activations Manager, NRG Clean Power was instrumental in getting us a rebate of $13,200.00 from SCE. Thank you Russell for your diligence to see this through!

My panels and battery backup were installed in Jan. of 2023. Approx. 1 year later, NRG worked on got me a rebate from SoCal Gas. I had no idea they were keeping track of future available rebates, especially from the gas company. Thank you NRG/Bill Russell for making this happen! Much appreciated!

We are finally done with the installation. Everything works well. The solar cells get our home electricity in the daylight and keep the battery charged for night. All wonderful.

Project scheduling and overall satisfaction excellent. Will work to acquire latest technology and ratings. Highly recommend.

Eduardo was wonderful. He’s extremely knowledgeable, articulate, responsive and genuinely goes out of his way to help.

I received thorough troubleshooting instructions via email just minutes after discussing my situation with him.

I had one panel go down last weekend due to a bad microinverter. I called/emailed NRG on Monday and had Shelley reach out by Monday afternoon explaining she was diagnosing the issue with Enphase and to give them 24 hours. At Tuesday around noon, Shelley followed up and confirmed the part was bad and a new one would be shipped to me. I received the new inverter by Sunday and emailed Shelley on Monday to schedule my appointment. She had already scheduled an appointment for me for Tuesday (today) as she was tracking my shipment for me. The installer just fixed it this morning in about an hour and my panel is back up and running. To summarize, it look about a week to go from broken to fixed. That’s honestly amazing speed and the responsiveness of Shelley made the whole experience as painless as possible. I’ll continue to recommend NRG to family and friends looking to go solar.

We have worked with NRG in the past to install solar panels and they were excellent. We decided to use them to add our Tesla Powerwall batteries as well. Once again they performed very well. Additionally, I wanted to make sure that there was proper oversight and follow up to receive our SGIP rebate check from SCE. Bill Russell (NRG) handled this with expertise and always provided timely updates. We received our check as promised and would greatly recommend using NRG for ANY solar work.

worked with SHELLEY IMMKEN on the phone about my solor concern.she is very friendly and helpful.thank you very much DALE ROBINSON.

nrg worked with me very well Eduardo is very HELP full.thank you very much.